We want you to love your products. If something isn’t right, please read our policy below:
Refunds
Due to hygiene and safety reasons, we do not accept returns or refunds on lash products, tools, brushes, or opened items.
If your order arrives damaged or incorrect, please contact us within 48 hours with photos so we can assist you.
Exchanges
We do not offer exchanges on cosmetic or lash-related products.
If you received the wrong item, we will fix this immediately at no cost to you.
Non-returnable items
Lash trays
Tools (tweezers, brushes)
Liquids, creams, gels
Opened or used products
Sale items
Order Issues
If you receive a damaged, faulty, or incorrect item, please reach out to us with your order number and photos so we can arrange a solution.
